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FAQs

What is your customer service policy?
All products listed on our website are available and in stock subject to order confirmation at check out. If products are not available or we cannot dispatch your order then we will contact you and arrange a store credit or refund. For inquiries, please call 0414 353 544 or email us at shannon@urbantonik.com.au

What do you do with my personal information?
Urban Tonik treats your personal information with the highest respect. Urban Tonik is hosted by Shopify (www.shopify.com), one of the biggest eCommerce platforms in the world. Your personal information is secure and stored on their system behind a firewall. 

Payments
All payments are securely processed through Shopify.

What are your Refund and Exchange Policies?
We are happy to refund or exchange items within 14 days of purchase providing the items are unchanged and undamaged in any way and are in the same condition in which they were received. Return postage is your responsibility and not covered by Urban Tonik.

If items are faulty or damaged we will cover the return postage cost and you can then choose between a refund, exchange or credit.

If you receive your order and items are faulty or damaged, please email us at shannon@urbantonik.com.au and we will arrange for return postage. To complete a refund, exchange or credit, we require proof of purchase so please include your original invoice when you return your items. Your items must be unused and in the same condition that you received them in. They must also be in the original packaging. Once your return is received and inspected, we will contact you to let you know that we have received your returned items and advise you of the next steps.

All reduced and sale items are final and will not able to be refunded or exchanged. Unfortunately we can not offer refunds on earrings for hygiene reasons. 

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