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Returns Policy


We want you to be delighted with whatever you buy from us, and so we are happy to refund or exchange items bought from our online store within 30 days of purchase, providing the items are unworn, unchanged and undamaged in any way, with labels and tags still attached.

Return postage is not covered by Urban Tonik for exchanged items.

However, if items are faulty or damaged, we will cover the return postage cost and you can choose between a refund, exchange or credit.

If you receive your order and items are faulty or damaged, please email us at and we will arrange for return postage. To complete a refund, exchange, or credit, we require proof of purchase so please include your original invoice when you return your items. Your items must be unused and in the same condition that you received them in. They must also be in the original packaging. Once your return is received and inspected, we will contact you to let you know that we have received your returned items and advise you of the next steps.

All reduced and sale items are final and will not able to be refunded or exchanged. 
Unfortunately we can not offer refunds on earrings for hygiene reasons.